SMS Terms & Conditions

Last Updated: June 25, 2025

By opting into Red Letter Renovation, LLC’s ("we," "us," or "our") SMS program, you agree to these SMS Terms & Conditions and our Privacy Policy at https://redletterrenovation.com/privacy-policy. This program complies with the Telephone Consumer Protection Act (TCPA) and Minnesota Consumer Data Privacy Act (MCDPA).

1. Program Description

Our SMS program delivers messages related to your home renovation needs, including:

- Appointment reminders (e.g., consultation or project start dates).

- Project updates (e.g., progress reports, completion alerts).

- Promotional offers (e.g., discounts on kitchen or bathroom remodels).

- Account notifications (e.g., payment confirmations or contract updates).

2. Messaging Frequency

Messaging frequency may vary based on your project status or promotional campaigns, typically 1-5 messages per month. You may receive additional messages during active projects or special promotions, with your consent.

3. Costs

Message and data rates may apply, as determined by your mobile carrier’s plan. You are responsible for any fees associated with receiving our SMS messages. Contact your carrier for details.

4. How to Opt-In

To join, provide your phone number and consent via our Website contact forms, quote request forms, or by texting START to 763-516-3340. You must confirm your opt-in to receive messages, per TCPA requirements.

5. How to Opt-Out

To opt out at any time, text STOP to 763-516-3340. You’ll receive a confirmation message and no further texts unless you opt back in. You may also opt out by emailing [email protected].

6. Assistance

For help, text HELP to 763-516-3340 to receive a response with support details, or visit https://redletterrenovation.com. You can also email [email protected] or call 763-516-3340.

7. Eligibility

You must be 18 or older or have parental consent to participate. Our SMS program is available only in the United States and is compatible with major carriers (e.g., AT&T, Verizon, T-Mobile). Some carriers or devices may not support our service.

9. Changes to Terms

We may update these terms to reflect changes in our SMS program or legal requirements. We will notify you via SMS, email, or a Website notice at least 30 days before material changes take effect. Continued participation indicates acceptance.

10. Dispute Resolution

Any disputes arising from this SMS program will be resolved through informal negotiation. If unresolved, disputes will be handled in Hennepin County, Minnesota courts, per Minnesota law. You agree to waive class action rights. Contact [email protected] to initiate resolution.

11. Program Suspension or Termination

We may suspend or terminate the SMS program at any time, with notice via SMS or Website. If terminated, you will no longer receive messages, but prior opt-out requests remain honored. We may also suspend your participation if you violate these terms (e.g., misuse of STOP/HELP commands).